Dumb It Down. For Me.
This post is an e-mail exchange I had today with a complete genius. Too sad not to share. Kinda like my high-school prom date.
A little background: I was working for this "Company" and had planned to resign at the end of May. As I was going solo while continuing to do work with many of the same clients, I opted to keep my cell phone number. So in May, I requested that this company-paid cell phone be transferred to my name, so I receive the bill. They said, "OK."
The end of June, I get a phone call from one of the "Company's" reps in charge of everyone's cell phones. She just asked who I was before she paid the bill. I answered, and again requested that the bill be sent AND transferred to me. She sweetly said, "Don't worry about it. We'll take care of it."
The transfer of financial responsibilities was completed and finalized at the end of August.
Here's what I received today. Keep in mind that this is from the Accounting Supervisor of a certain division of a $5 Billion/year, global medical device company.
Supervisor: "This continues to be an issue with transferring the cost. Have you been able to resolve this? Perhaps the best way to handle this is for you to reimburse (said division) and I will take care of it on my end. What do you think?"
-(I call Verizon to clarify).
Me: "Please read it more closely (Supervisor). It should be for a credit balance. I have a copy of my bill dated September 10, sitting in front of me. Chances are as well that two copies were crossed in the mail. I have spoken to Verizon, again, and you are NOT to owe them any money. You are however, to receive a credit. As said before, this was finalized last month. Has anyone thought of calling Verizon??"
"Your acct # is (XXXXXXX). Speak to (Customer Service Rep's name). Thanks."
Supervisor: "We already paid this, months ago. That is why you have a credit."
Me: "I don't have a credit. You have a credit. Call Verizon please. Thanks."
Supervisor: "The number below is not a Verizon account number, according to Verizon. If you could please send me the correct account number and phone number you used for Verizon I will call them again."
"This situation has dragged on for 3 months and I just want to get it rectified without continuing to waste to waste time, including yours, mine and (my old boss's name)."
"I would appreciate the help in rectifying the situation without your continued sarcasm and attitude."
I think we both agree that this should have been taken care of months ago."
Me: "I pulled that acct # off of the bill that was sent to me from you. This is the same acct # that is on all of the bills you have for my phone #. There is also a Customer Service phone number on the bill that you can call. I dialed *611 from my phone as I am traveling today."
"The phone and bill is in my name. You owe Verizon no money. I owe you no money. I, as well as (my partner's name), am too busy with more important things to be dragged into this. This is no longer an issue with me."
"I'm sorry. I don't know what else to say other than take an old bill and call the Customer Service # on the bill. Thanks."
-I will continue to provide updates to this titillating e-mail conversation as they arrive on my ex-Company-paid for-$600 Treo.
A little background: I was working for this "Company" and had planned to resign at the end of May. As I was going solo while continuing to do work with many of the same clients, I opted to keep my cell phone number. So in May, I requested that this company-paid cell phone be transferred to my name, so I receive the bill. They said, "OK."
The end of June, I get a phone call from one of the "Company's" reps in charge of everyone's cell phones. She just asked who I was before she paid the bill. I answered, and again requested that the bill be sent AND transferred to me. She sweetly said, "Don't worry about it. We'll take care of it."
The transfer of financial responsibilities was completed and finalized at the end of August.
Here's what I received today. Keep in mind that this is from the Accounting Supervisor of a certain division of a $5 Billion/year, global medical device company.
Supervisor: "This continues to be an issue with transferring the cost. Have you been able to resolve this? Perhaps the best way to handle this is for you to reimburse (said division) and I will take care of it on my end. What do you think?"
-(I call Verizon to clarify).
Me: "Please read it more closely (Supervisor). It should be for a credit balance. I have a copy of my bill dated September 10, sitting in front of me. Chances are as well that two copies were crossed in the mail. I have spoken to Verizon, again, and you are NOT to owe them any money. You are however, to receive a credit. As said before, this was finalized last month. Has anyone thought of calling Verizon??"
"Your acct # is (XXXXXXX). Speak to (Customer Service Rep's name). Thanks."
Supervisor: "We already paid this, months ago. That is why you have a credit."
Me: "I don't have a credit. You have a credit. Call Verizon please. Thanks."
Supervisor: "The number below is not a Verizon account number, according to Verizon. If you could please send me the correct account number and phone number you used for Verizon I will call them again."
"This situation has dragged on for 3 months and I just want to get it rectified without continuing to waste to waste time, including yours, mine and (my old boss's name)."
"I would appreciate the help in rectifying the situation without your continued sarcasm and attitude."
I think we both agree that this should have been taken care of months ago."
Me: "I pulled that acct # off of the bill that was sent to me from you. This is the same acct # that is on all of the bills you have for my phone #. There is also a Customer Service phone number on the bill that you can call. I dialed *611 from my phone as I am traveling today."
"The phone and bill is in my name. You owe Verizon no money. I owe you no money. I, as well as (my partner's name), am too busy with more important things to be dragged into this. This is no longer an issue with me."
"I'm sorry. I don't know what else to say other than take an old bill and call the Customer Service # on the bill. Thanks."
-I will continue to provide updates to this titillating e-mail conversation as they arrive on my ex-Company-paid for-$600 Treo.
